IT Service Management (ITSM) is the integration of people, process and technology to provide the optimum in the delivery and support of IT services. The de-facto international standard process used for ITSM is the IT Infrastructure Library (ITIL) framework.
In May 2004 QUT embarked on a project to implement the ITIL Framework under the IT Service Management project. Since that time QUT has been progressively introducing ITIL processes across all faculties and divisions. The Incident Management and Problem Management processes were initially implemented, followed by Change Management in 2006.
This site included all project documentation, presentations and useful information concerning ITIL and IT Service Management at QUT.
